This week on The Practice Owners Podcast, I sat down with Sam Newton, co-founder of Gravitate Accounting, for a really honest conversation about leadership, scaling and the parts of growing a firm that rarely get spoken about publicly.
We talked about the mistakes we’ve both made along the way. Hiring too junior too early. Over-servicing clients. Becoming the bottleneck in the business. Trying to scale while still doing everything yourself.
Sam also shared how Gravitate evolved from a small founder-led practice into a structured multi-squad firm with specialist departments, clear KPIs and leadership layers that actually support growth instead of creating more chaos.
One of the biggest themes throughout this episode is that scaling sustainably is rarely about working harder. It’s about building better structures around the business before the pressure becomes too heavy.
We also got into:
• How to structure squads and client ownership
• Why hiring senior first changes everything
• The systems and reporting they use to manage performance
• How they approach recruitment, culture and retention
• Why leadership capacity becomes the real growth constraint
If you’re currently feeling stretched between delivery, leadership and growth, I think this episode will really resonate.
And honestly, one decision in this episode could easily save you thousands in poor hires, client churn or operational overwhelm. It costs just £24 a month to become a paid subscriber (or you can get 20% off for a year).
📩 Paid subscribers: the full episode will be in your inbox Monday at 6am
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See you Monday,
Rach x
